Returns and refunds
Return eligibility depends on the listing, item condition, timing, destination and applicable rights. Check the product classification and current Return Policy.
Check eligibility
Each product shows one approved classification: standard returns accepted, final sale, custom-made item or hygiene-sensitive item. A classification explains change-of-mind eligibility; it does not remove rights that apply to faulty, unsafe, damaged, counterfeit or materially misdescribed goods.
Request a return
Start a return through the order page as soon as possible, stating the order number, reason and remedy requested. Do not send an item back without the return instructions provided for that order.
Wait for instructions
Wait for the return ID, approved address, carrier and customs instructions. Do not send a return to the company address or hand it to a vendor, rider or agent without approval.
Review and outcome
Afrolandx may request photographs, tracking or other evidence and may involve the vendor, verification agent or carrier. The outcome and next step will be explained after review.
Read the full policy
The full Return Policy explains condition, evidence, timing and return steps. For a complaint, use the order page or email info@afrolandx.com.
