Frequently asked questions
Answers below summarize the current marketplace policies. Read the linked policy for full terms.
Who sells the products?
Unless Afrolandx is named as the seller, the vendor sells and supplies the goods. See Marketplace Terms.
Does an order acknowledgement mean my order is accepted?
No. An acknowledgement does not guarantee acceptance. Orders may be cancelled for the reasons listed in Marketplace Terms.
How do I pay?
Checkout uses Paystack. Prices and material charges are shown before payment.
What if payment confirmation is unclear?
Check My Orders or contact support with the order or payment reference. Do not pay again until you have checked.
How much is delivery?
Available options and their current prices or estimates appear after you enter a delivery address at checkout.
How long will delivery take?
Timing depends on the item, destination, carrier, customs and events outside Afrolandx’s control. Check the listing and order updates.
Where can I find tracking?
Sign in and open My Orders to see the current order status and any tracking number supplied for your order.
When can I request cancellation?
Until the earlier of 42 hours after ordering or the item reaching the Afrolandx verification agent or logistics provider.
Will I pay customs duties or VAT?
Customs charges depend on the destination and are not estimated by Afrolandx at checkout today. Check your local customs authority.
How do I request a return?
Start the request through the order page, provide the order number and reason, and wait for the order-specific return instructions. Do not send the item before approval.
Can every item be returned for a change of mind?
No. Check the listing classification. Applicable rights for faulty, unsafe, damaged, counterfeit or materially misdescribed goods are not removed by a classification.
Where should I send a return?
Wait for the approved return address and instructions for that order. The company contact address is not a returns warehouse.
How do I make a complaint?
Use the order page or email info@afrolandx.com with your order number, description, requested outcome and useful evidence. The policy sets out acknowledgement and outcome targets.
Can I appeal a complaint outcome?
A customer who disagrees may request internal review within 14 calendar days, explaining what was overlooked or providing new evidence.
What does vendor verification involve?
Afrolandx may request identity, ownership, banking, registration, licensing, location and other compliance information, and may check trusted sources or request original documents, a call or a site visit.
How do I make a privacy request?
Email info@afrolandx.com with enough detail to locate the request. Requests are subject to applicable law.
